Refund & Returns Policy
At Nicozy, we stand behind the quality of our products. This policy outlines our guidelines for refunds and returns.
1. Quality Guarantee
If a product is confirmed to have a manufacturing defect, we offer compensation to ensure you are fully satisfied with your purchase.
3. Compensation Policy
For each defective product, we provide:
Replacement of a coupon per defective tin
2. Eligible Issues
Examples include:
1
Damaged packaging
2
Pouch leakage or burst
3
Abnormal product condition
5. Non-Eligible Cases
We do not accept returns for:
- Change of preference
- Opened or used products (non-defective)
4. Claim Process
To request support, please email us and include your order details and photos of the issue.
Contact us at:
